- Cancellation before 24 hours of delivery time slot starts, 95% of total amount shall be refunded.
- Cancellation within 6 to 24 hours before delivery time starts, 50% of total amount shall be refunded.
- Cancellation in the last 6 hours before delivery time starts, no refunds shall be made.
- No cancellation on orders booked for Republic Day, Independence Day, Diwali, Holi, Valentine's Day and other National Holidays.
- In case of Rain / Thunderstorm / Sandstorm or any act of God, only rescheduling will be entertained and no cancellation will be done.
- Cancellation requests will be taken in working hours between 8:00 AM to 8:00 PM via email at connect@surprizekart.com with order id or call to customer support.
- To cancel an order, kindly reply to the order confirmation email with a message “I wish to cancel my order, kindly process the refund as per the cancellation policy of the company”.
- Do not forget to mention in subject “order cancellation with order id”, if you are writing a fresh email requesting cancellation.
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