Term & Conditions

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Please read this terms of service agreement carefully. By accessing the Site / ordering product(s)/service(s) or services at/from https://www.surprizekart.com/ which also comprises the mobile site, applications for iOS, Android, Windows Operating System or the social media pages owned by surprizekart.com (all together referred to as “Site” henceforth), you are agreeing to be bound by all of these terms of service mentioned in the document, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this Site are protected by applicable copyright and trademark law.

This Terms of Service Agreement (the "agreement") governs your use of this site of https://www.surprizekart.com, its associated mobile applications and social media profiles (the “Site”), Surprizekart (“surprizekart.com”) offer of product(s)/service(s) for purchase on this site, or your purchase of product(s)/service(s) or services available on this site. This agreement Includes, and incorporates by this reference, the policies and guidelines referenced below.

surprizekart.com reserves the right to change or revise the terms and conditions of this agreement at any time by posting any changes or a revised agreement on this Site surprizekart.com will alert you that Changes or revisions have been made by indicating in this agreement the date it was last revised. The changed or revised agreement will be effective immediately after it is posted on this Site. Your use of the Site following the posting of any such changes or of a revised agreement will constitute your acceptance of any such changes or revisions. surprizekart.com encourages you to review this agreement whenever you visit the Site to make sure that you understand the terms and conditions governing use of the Site.

This agreement does not alter in any way the terms or conditions of any other written agreement you may have with surprizekart.com for other product(s)/service(s) or services. If you do not agree to this agreement (including any referenced policies or guidelines), please immediately terminate your use of the Site. If you would like to print this agreement, please click the print button on your browser toolbar.

Section: 1

1.0 For flowers, Cakes & sweets or other items that are perishable in nature, the delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order.

1.1 In the case of customized product(s)/service(s) or experiences, there may be a slight variation from the picture/video shown. We shall, however, ensure our best to keep it as close to the photograph/description as possible.

1.2 The product(s)/service(s) specifications (weight, size, colour etc.) Mentioned with the product(s)/service(s) photos is only approximate. There may, hence, be a variation in the pictures and the respective product(s)/service(s). surprizekart.com, in its absolute discretion, may deliver a similar/alternate product(s)/service(s) for reasons or exigencies beyond its control.

1.3 The product(s)/service(s)/services provided on this site are without warranties of any kind either expressed or implied and surprizekart.com, disclaims all or any of them to the fullest extent. surprizekart.com does not warrant that the product(s)/service(s)/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.

1.4 Under no circumstances whatsoever shall surprizekart.com, be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the product(s)/service(s)/ offered in the site. Notwithstanding the foregoing, in no event shall surprizekart.com, be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to surprizekart.com for that specific service/product(s)/service(s).

1.4 In case of mishappening / riots / natural disaster at the place of event / at companies place.

1.5 No refunds and the company is not liable.

1.7 In case the 3rd party organizer runs away- partial refunds / company not liable -- customer needs to contact 3rd party vendor.

Section: 2 - Use of client images

2.0 Images of clients shared by our partners/vendors may be used for marketing under the implied understanding that the clients have voluntarily allowed the photographs/videos to be taken. However, in case of objections, the images will be removed immediately.

Section: 3-Terms for ‘same day delivery ‘feature

3.0 Products / packages ordered for the same day delivery will be considered and executed only if it has been booked 4 hours before the chosen delivery time slot.

3.1 If the person you’ve addressed the surprise to (recipient) is unavailable at the given address or unreachable at the time of delivery or an incorrect address has been shared, we will attempt to communicate with the receiver to ensure delivery. If the receiver is still unavailable/location is drastically different from the address shared while ordering, then surprizekart.com cannot assure delivery on the same day.

3.2 While we always try 100% to ensure deliveries on time, there could be delays due to weather, calamities and other unavoidable reasons that are beyond our control. In such cases, your product / package will be delivered at the earliest possible time.

3.3 The contents of our Site and the Site as a whole are intended solely for your personal and non-commercial use. Any use of our Site and its content for purposes other than personal and non-commercial use is prohibited without the prior written permission of surprizekart.com. You cannot reproduce, publish, display, modify, sell, or distribute any of the materials from surprizekart.com without taking consent.

3.4 In an effort to provide our customers with the most current information, surprizekart.com will, from time to time, make changes in the contents and in the product(s)/service(s) or products / packages described on this site. Prices and the availability of items are subject to change without notice. Any prices used on this site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sale store-sellers.

Section: 4- Use license

4.0 Permission is granted to temporarily download one copy of the materials (information or software) on surprizekart.com's Site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials;
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on surprizekart.com's Site;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or "mirror" the materials on any other server.

4.1 This license shall automatically terminate if you violate any of these restrictions and may be terminated by surprizekart.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

4.2 By using this Site, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Site in connection with your normal, non-commercial, use of the Site. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from surprizekart.com or the applicable third party (if third party content is at issue).

Section: 5- DISCLAIMER

5.0 The materials on surprizekart.com's Site are provided on an 'as is' basis surprizekart.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

5.1 Further, surprizekart.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its “Site” or otherwise relating to such materials or on any sites linked to this site.

5.2 Also refer to the Disclaimer available on the site as a separate page.

Section: 6- Limitations

6.0 In no event shall surprizekart.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on surprizekart.com’s Site, even if surprizekart.com or a surprizekart.com’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Section: 7- Accuracy of materials

7.0 The materials appearing on surprizekart.com site could include technical, typographical, or photographic errors surprizekart.com does not warrant that any of the materials on its Site are accurate, complete or current. surprizekart.com may make changes to the materials contained on its Site at any time without notice. However surprizekart.com does not make any commitment to update the materials.

Section: 8- Links

8.0 surprizekart.com has not reviewed all of the sites linked to its site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by surprizekart.com of the site. Use of any such linked site is at the user's own risk.

Section: 9- Modifications

9.0 surprizekart.com may revise these terms of service for its site at any time without notice. By using this site you are agreeing to be bound by the then current version of these terms of service.

Section: 10- Mode of payment accepted

10.0 This Site has state of the art payment gateway provided by Phonepe to accept online payments. surprizekart.com doesn’t store any payment related information like Debit Card / Credit Card numbers on our servers.

10.1 Online payment facility is available for Apple Pay / Phonepe / G-Pay / Visa / Mastercard users and accepts only Indian Rupee (INR) as the currency.

Section: 11- Governing law

11.0 These Terms & Conditions are governed by and construed in accordance with the laws of the company's Act 1956, India, you irrevocably submit to the exclusive jurisdiction of the courts only in Hydarabad.

11.1 Governing law; jurisdiction. This Site originates from Hydarabad, India. This agreement will be governed by the laws of the company's Act 1956 without regard to its conflict of law principles to the contrary. Neither you or surprizekart.com will commence or prosecute any suit, proceeding or claim to enforce the provisions of this agreement, to recover damages for breach of or default of this agreement, or otherwise arising under or by reason of this agreement, other than in courts located in Hydarabad, India by using this Site or ordering product(s)/service(s), you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this agreement. You hereby waive any right to trial by jury arising out of this agreement and any related documents.

Please note – https://www.surprizekart.com is fully owned and operated by surprizekart.com

Section: 12- Product(s)/service(s)

12.0 This Site offers for sale certain product(s)/service(s) (the "product(s)/service(s)"). By placing an order for product(s)/service(s) through this Site, you agree to the terms set forth in this agreement.

12.1 Customer solicitation: unless you notify our third party call center reps or direct surprizekart.com Sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations surprizekart.com and its designated in-house or third party call team(s).

12.2 Opt out procedure: we provide an easy way to opt out of future solicitations: you may use the opt-out link found in any email solicitation that you may receive.

12.3 Proprietary rights: surprizekart.com has proprietary rights and trade secrets in the product(s)/service(s). You may not copy, reproduce, resell or redistribute any product(s)/service(s) manufactured and/or distributed by surprizekart.com. The Company (i.e.: surprizekart) also has rights to all trademarks and trade address and specific layouts of this webpage, including calls to action, text placement, images and other information.